SHIPPING

US DOMESTIC SHIPPING

Delivery of flasks thru lab services orders will be based on the amount / quantity of material you have ordered. Generally, we ship Monday thru Wednesday, and for cross country trips (we are in Seattle) - we ship on Mondays only to avoid weekend carrier issues.

For wholesale buyers, we prefer you use your own shipping agent to arrange pickup from the lab, and pay them for shipping offline.

We will hold for extreme weather (over 90 or below freezing). Shipping fees may include costs of the box and heat packs.

INTERNATIONAL SHIPPING - CITES APPENDIX II PLANTS

We are able to ship flasks (in-vitro only) internationally for minimum order of $2500 US. Due to varying ripening time of flasks - we are only able to export material available in our store, pre-orders cannot be timed appropriately for export.

We have successfully exported flasks to the UK. Check the CITES registrations for details about the plants you want shipped and if they are supported under CITES appendix 2. Generally, Orchid plants are Appendix II except for slipper orchids (Paphs / Phrags / Mexipedium) and a few other select species.

Additional fees you will be charged:

  • To conduct the phytosanitary inspection, as of 8/15/2025 is an additional $150 fee.

  • for the freight to the destination port - TBD based on size of package, weight.

INTERNATIONAL SHIPPING - CITES APPENDIX I PLANTS

We have not done this process. Due to the state of the US Government and DOGE’d funding of the USFW, we are unable to export CITES I plants - the black hole of bureaucracy is too dark.

RISK OF LOSS
Risk of loss transfers to Buyer upon Seller's delivery to the carrier.

RETURNS

RETURN COST

We guarantee shipped flasks will be ready to immediately deflask upon arrival.
There will be approximately 25 plants in a flask, but the exact quantity is not guaranteed.

In the event of defective products, Buyer must notify Seller within 7 days of receipt. Notification must include clear photo documentation of the defective products. Photo documentation is required for any claim to be considered valid. Failure to provide adequate photo documentation within the specified timeframe will result in the waiver of any claims related to product quality.

Upon receipt of proper notification and satisfactory photo documentation, seller will, at its discretion, issue a credit for defective items in an amount deemed appropriate.

Documentation Requirements

Photos must clearly show the defects in question and include:
a) A visible reference to the order number or invoice
b) Clear evidence of damage or issues that make the plant unusable, for example:
- signs of contamination / infection
- excessive dehydration or decay
- any visible defects preventing successful cultivation.
c) A size reference (ruler / coin)